Terms and conditions
We are very confident in our quality.
Please read the product information before your purchase. Make sure to check the product suites your measurements.
Our jewelry is designed in a wide range of materials & sizes. All items are made by hand with different techniques making every piece unique. This means some products need to be handled with more care to make them last longer. Please visit our page Materials for more information.
Exchange
Wrong size or changed your mind?
No problem! Please email us. Choose something you like for the same price, or get a credit receipt/gift card. Since a lot of the products are made by order we currently are not able offer any refunds.
We will get back to you as soon as possible. Please be patient. It may take 1-7 days for us to manage all emails. We will accept returns 30 days from when the product was shipped. The jewelry & box must be kept in the same condition as when it arrived, so please carefully package it before returning.
Sober does not cover shipping costs for exchanges. Countries import duty/tax will be held responsible by the customer.
Complaints
If there is anything wrong with your item after you receive it please email us. Attach pictures and a short explanation. Once we accept your complaint you can send it back. Sober covers the shipping and we will send you a new item as soon we have inspected your package. If the item is out of stock you may choose a different product, gift card or refund.
The product must be shipped back with original packaging. The jewelry & box must be kept in the same condition as when it arrived, so please carefully package it before returning.
We will get back to you as soon as possible. Please be patient. It may take 1-7 days for us to manage all emails. To make sure you have time to send the package back - We will add extra days to the 30 day refund period if our reply takes more than a week.